Demographic characteristics | N | % | In-role service behaviors | Extra-role service behaviors | ||||
---|---|---|---|---|---|---|---|---|
(\(\:\stackrel{-}{\varvec{x}}\)±s) F/t p | (\(\:\stackrel{-}{\varvec{x}}\)±s) F/t p | |||||||
Nationality | Â | Â | Â | 4.177 | 0.001 | Â | 2.817 | 0.001 |
 China | 525 | 70.73 | 4.19 ± 0.559 |  |  | 3.95 ± 0.634 |  |  |
 Pakistan | 217 | 29.27 | 4.41 ± 0.737 |  |  | 4.39 ± 0.876 |  |  |
Gender | Â | Â | Â | 0.582 | 0.063 | Â | 0.037 | 0.001 |
 Male | 95 | 12.83 | 4.36 ± 0.659 |  |  | 4.41 ± 0.700 |  |  |
 Female | 647 | 87.17 | 4.24 ± 0.618 |  |  | 4.03 ± 0.735 |  |  |
Tenure | Â | Â | Â | 6.533 | 0.539 | Â | 0.66 | 0.284 |
 Less than 5 years | 465 | 62.67 | 4.22 ± 0.644 |  |  | 4.09 ± 0.739 |  |  |
 Between 5–10 years | 171 | 23.04 | 4.25 ± 0.606 |  |  | 4.03 ± 0.718 |  |  |
 Between 11–15 years | 61 | 8.22 | 4.41 ± 0.476 |  |  | 4.04 ± 0.585 |  |  |
 More than 16 years | 44 | 5.93 | 4.35 ± 0.643 |  |  | 4.18 ± 0.698 |  |  |
Employee types | Â | Â | Â | 1.038 | 0.001 | Â | 0.345 | 0.001 |
 Permanent | 516 | 69.54 | 4.18 ± 0.590 |  |  | 4.0 ± 0.723 |  |  |
 Contract/ Temporary | 226 | 30.46 | 4.41 ± 0.673 |  |  | 4.27 ± 0.748 |  |  |