Table 2 Summary of how the use and role of digital faxing changed over time in relation to TAM and TTF
Digital faxing – TAM | Spring of 2021 | Spring of 2022 |
|---|---|---|
External variables | - Directives and restrictions due to Covid-19. - Social distancing. | - Directives and routines as before Covid-19. - No social distancing. |
Perceived usefulness | - Communication is freed. - Alleviates workload increase. - Maintains continuity of communication with regional health care during sick leave. | - Enables communication with regional health care demanded to be conducted via fax. |
Perceived ease of use | - Continued delays in communication with regional health care. - Cumbersome and time consuming to use as it involves transfers between physical and digital domains. | - Continued delays in communication with regional health care. - Cumbersome and time consuming to use as it involves transfers between physical and digital domains. |
Actual system use | - Daily use where implemented. | - Daily use where implemented. |
Digital faxing – TTF | Spring of 2021 | Spring of 2022 |
Task characteristics | - Communicate with hospitals, community health centres, and pharmacies. | - Communicate with hospitals, community health centres, and pharmacies. |
Technology characteristics | - Electronic messaging through e-mail clients on computers. | - Electronic messaging through e-mail clients on computers. |
Task-technology fit | - Digital fax used to maintain communication with regional health care also when in quarantine. | - Technology used to maintain pre-pandemic faxing practice. |
Utilization | - Daily use if implemented both at the office and at home. | - Daily use if implemented at the office. |
Performance impact | - Alleviates workload for healthy colleagues at the office. - Maintains continuity in communication with regional health care. - Cumbersome and time consuming to use as it involves transfers between physical and digital domains. - Maintained “faxing” practice. | - Communication bound to the office. - Cumbersome and time consuming to use as it involves transfers between physical and digital domains. - Maintained “faxing” practice. |