Table 3 Patients’ satisfaction level related to their ED visit (n= 90) (VOC)
Items | Mean ±.SD | Rank |
|---|---|---|
1. Time was taken from registration with a receptionist | 3.98±.93 | 4 |
2. Time was taken before the first speaking with the assigned nurse. | 4.41±.49 | 1 |
3. Time was taken before first speaking with the assigned doctor. | 4.41±.49 | 1 |
4. Time was taken before being examined by a nurse | 4.34±.65 | 2 |
5. Time was taken before being examined by a doctor | 4.18±.83 | 3 |
6. Time was taken from requesting laboratory investigations to receiving the report. | 3.22±1.42 | 6 |
7. Time was taken from requesting a diagnostic procedure to receiving the report. | 3.20±1.38 | 7 |
8. Time was taken from the drug prescription from the hospital to the administration. | 3.10±1.40 | 8 |
9. Time was taken from requesting to receiving/checking by specialty consultants | 2.95±1.40 | 9 |
10. Time was taken to complete the administrative process. | 2.64±1.55 | 10 |
11.In general, the total time of your visit to the emergency department | 3.72±1.04 | 5 |
Mean score % | 61.74.% | |